Role: Lead Content Designer
Technologies: Figma, Articulate
Duration: 2025

As part of Vattenfall's ambitious digital transformation journey, I played a central role in designing learning solutions and implementing change management strategies for the NextGen ERP Program. This large-scale initiative involved transitioning to SAP S/4HANA and implementing harmonized processes across multiple countries.

Key Achievements

Learning Strategy Development

• Created comprehensive learning journeys for end-users across Finance, Procurement, and core business areas

• Developed a structured approach to training prioritization based on business impact and user needs

• Established a framework for scaling training development while ensuring consistency and quality

E-Learning Design & Implementation

• Designed interactive e-learning modules using Articulate and Figma to simulate the new system experience

• Created process walkthroughs that effectively communicated complex workflows in an accessible format

• Implemented a role-based approach allowing users to focus on training relevant to their specific functions

Cross-Functional Collaboration

• Worked closely with Finance Business Support (FBS) stakeholders to identify critical training needs

• Collaborated with technical teams to ensure accurate system representation in training materials

• Facilitated workshops to gather insights directly from end-users and process experts

UX as a Driver of Organizational Change

Working at Vattenfall has taught me something valuable: UX isn't just about design—it's about driving change. I've seen how powerful UX can be when applied to real-world transformation. Whether it's e-learning for SAP or rolling out new digital services, success comes down to one thing: meeting real human needs.

What Works

🔄 Embracing Iteration: Using processes that treat failure as learning opportunities
👥 User-Centered Testing: Always involving actual users in the development process
⚡ Starting Small: Creating solutions that generate ripple effects across the organization

My Approach

The most powerful insight I've gained is that "good enough" solutions that launch always beat perfect ones that never ship. This philosophy has guided my methodology, which combines:

• Double Diamond:

  discover → define → develop → deliver

• Design Thinking:

  empathizing before ideating

• Lean UX:

  build → measure → learn in continuous cycles

Reflections & Results

This work represented a significant advancement in Vattenfall's approach to learning and change management. By implementing structured training methodologies and leveraging modern digital learning tools, we:

• Increased employee engagement with new systems and processes

• Reduced resistance to change through clear, accessible training

• Improved adoption rates of new technologies

• Created more efficient onboarding paths for new employees

• Established a foundation for continuous improvement in future transformation initiatives

The most powerful realization throughout this journey? UX professionals are becoming change leaders. We're no longer just designers—we're driving organizational transformation, a skill increasingly critical in today's rapidly evolving technological landscape.

The solutions developed continue to serve as templates for change initiatives across Vattenfall, demonstrating the value of systematic learning design in supporting successful digital transformation—always with the focus on people, because while tools change, outcomes matter.