#01Positive
“Good mix between reading and videos. Nice layout, easy to read — short and sweet with easy descriptions of how to do things..”
§ 00 — Case file · vattenfall-erp-sap-elearning
ActiveCase StudyVattenfallSAP S/4HANA
NextGen ERP Learning Design
Leading e-learning design and change management for Vattenfall's digital transformation — transitioning to SAP S/4HANA across multiple countries.
Fig. 01 — Two technicians in uniforms examine a computer screen in an industrial setting. The screen displays data related to their work at Vattenfall.
vattenfall-erp-sap-elearning
- Role
- Lead Content Designer
- Tools
- Figma · Articulate
- Duration
- Nov 2024 – 2026
- Responses
- 142 learners
§01 · Background
UX as a driver of organisational change
Working at Vattenfall has taught me something valuable: UX is not just about design — it is about driving change. This large-scale initiative involved transitioning to SAP S/4HANA and implementing harmonised processes across multiple countries.
The most powerful insight gained: "good enough" solutions that launch always beat perfect ones that never ship. This philosophy guided every decision — from scoping learning modules to releasing iterations based on real learner feedback.
4.3
Average rating
out of 5
142
Learners
completed
89%
Completion
rate
5
Countries
covered
§02 · DATA & INSIGHTS
Where the data lands.
142 learners responses
Rating Distribution
4.3avg
1 star
2 stars
3 stars
4 stars
5 stars
Avg. Rating per Module
Response Volume by Module
§03 · VOICES
What they actually said.
Verbatim · All modules
#02Positive
“I did it on my phone — worked super!”
#03Improve
“Some modules felt a bit long — could be split into smaller chunks.”
#04Positive
“It gives a good look and feel. How to use the apps, tiles, etc. Good informative format, easy to understand.”
§04 · APPROACH
Methodology.
01Phase
Double Diamond
Discover → Define → Develop → Deliver
02Phase
Design Thinking
Empathise before ideating. Always.
03Phase
Lean UX
Build → Measure → Learn in continuous cycles
§05 · IMPACT
Outcomes
The learning programme was delivered on time and under budget, with measurable impact on learner confidence and go-live readiness.
- →89% course completion rate across all five countries
- →Average learner satisfaction score of 4.3 out of 5
- →Zero critical go-live support tickets attributable to training gaps
- →Reusable SCORM modules adopted by two other business units
End of file —
everything passes,
eventually.
everything passes,
eventually.