Good mix between reading and videos. Nice layout, easy to read — short and sweet with easy descriptions of how to do things..
NextGen ERP Learning Design
Case StudyVattenfallSAP S/4HANAE-learning
NextGen ERP Learning Design
Leading e-learning design and change management for Vattenfall's digital transformation — transitioning to SAP S/4HANA across multiple countries.
Case StudyVattenfallSAP S/4HANAE-learning
- Role
- Lead Content Designer
- Tools
- Figma · Articulate
- Duration
- Nov 2024 – 2026
- Responses
- 142 learners
01 · Background
UX as a driver of organisational change
Working at Vattenfall has taught me something valuable: UX is not just about design — it is about driving change. This large-scale initiative involved transitioning to SAP S/4HANA and implementing harmonised processes across multiple countries.
The most powerful insight gained: "good enough" solutions that launch always beat perfect ones that never ship. This philosophy guided every decision — from scoping learning modules to releasing iterations based on real learner feedback.
4.3
Average rating
out of 5
142
Learners
completed
89%
Completion
rate
5
Countries
covered
02 · Approach
Methodology.
◈
Double Diamond
Discover → Define → Develop → Deliver
◉
Design Thinking
Empathise before ideating. Always.
◐
Lean UX
Build → Measure → Learn in continuous cycles
03 · Data & insights
Where the data lands.
Rating distribution
4.3
Weighted average
across 142 responses
1 star 2
2 stars 3
3 stars 20
4 stars 36
5 stars 81
Avg. rating per module
Tax
5.0
Procurement
4.6
Finance
4.3
HR
4.1
Reporting
3.9
Response volume by module
What is new in SAP
58
Procurement flow
46
Tax basics
26
Reporting tools
12
HR processes
8
04 · Voices
What they actually said.
I did it on my phone — worked super!
Some modules felt a bit long — could be split into smaller chunks.
It gives a good look and feel. How to use the apps, tiles, etc. Good informative format, easy to understand.
05 · Impact
Outcomes
The learning programme was delivered on time and under budget, with measurable impact on learner confidence and go-live readiness.
- ✓89% course completion rate across all five countries
- ✓Average learner satisfaction score of 4.3 out of 5
- ✓Zero critical go-live support tickets attributable to training gaps
- ✓Reusable SCORM modules adopted by two other business units
End of file —
everything passes, eventually.
← Back to all projectseverything passes, eventually.