Role: Lead Content Designer
Technologies: Figma, Articulate
Duration: Nov 2024 - 2025

As part of Vattenfall's ambitious digital transformation journey, I played a central role in designing learning solutions and implementing change management strategies for the NextGen ERP Program. This large-scale initiative involved transitioning to SAP S/4HANA and implementing harmonized processes across multiple countries.

UX as a Driver of Organizational Change

Working at Vattenfall has taught me something valuable: UX isn't just about design—it's about driving change. I've seen how powerful UX can be when applied to real-world transformation. Whether it's e-learning for SAP or rolling out new digital services, success comes down to one thing: meeting real human needs.

What Works

🔄 Embracing Iteration: Using processes that treat failure as learning opportunities
👥 User-Centered Testing: Always involving actual users in the development process
⚡ Starting Small: Creating solutions that generate ripple effects across the organization

My Approach

The most powerful insight I've gained is that "good enough" solutions that launch always beat perfect ones that never ship. This philosophy has guided my methodology, which combines:

• Double Diamond:

  discover → define → develop → deliver

• Design Thinking:

  empathizing before ideating

• Lean UX:

  build → measure → learn in continuous cycles

Reflections & Results

This work represented a significant advancement in Vattenfall's approach to learning and change management. By implementing structured training methodologies and leveraging modern digital learning tools, we:

• Increased employee engagement with new systems and processes

• Reduced resistance to change through clear, accessible training

• Improved adoption rates of new technologies

• Created more efficient onboarding paths for new employees

• Established a foundation for continuous improvement in future transformation initiatives

The most powerful realization throughout this journey? UX professionals are becoming change leaders. We're no longer just designers—we're driving organizational transformation, a skill increasingly critical in today's rapidly evolving technological landscape.

The solutions developed continue to serve as templates for change initiatives across Vattenfall, demonstrating the value of systematic learning design in supporting successful digital transformation—always with the focus on people, because while tools change, outcomes matter.